Book Training

4JH Internal and External Audit Process

1. Overview

4JH is committed to maintaining high-quality standards across all training delivery, assessment, and internal procedures. Our auditing process ensures ongoing compliance with awarding body requirements (Qualsafe Awards), enhances quality assurance, and promotes continual improvement.

This document outlines the complete internal and external audit process used by 4JH for all Mental Health, First Aid, and Health & Safety qualifications.

2. Scope

Covers all 4JH-approved courses delivered under Qualsafe Awards including:

  • First Aid at Work (FAW, EFAW, FAW Requal, Paediatric FA)
  • Mental Health First Aid in the Workplace (RQF)
  • Level 3 Award in Teaching and Assessing Mental Health Qualifications
  • Online & blended Health and Safety courses

3. External Audits

3.1 Conducted By:

  • Qualsafe Awards External Quality Assurers (EQAs)
  • HZL Independent Quality Audit Consultants (appointed by 4JH)

3.2 Audit Activities:

  • Centre approval & compliance reviews
  • Trainer/Assessor observations
  • Learner file sampling
  • Review of assessment and feedback evidence
  • Observation of delivery and invigilation

3.3 Documentation Required:

  • Learner registers
  • Assessment papers (securely stored)
  • Trainer/Assessor/IQA credentials
  • CPD logs and standardisation attendance
  • Completed observation forms

3.4 Outcomes:

  • EQA reports stored centrally by 4JH
  • Actions logged and assigned to responsible staff
  • Follow-up reviews tracked until completion

4. Internal Quality Assurance (IQA)

4.1 Conducted By:

  • Designated 4JH IQA Lead
  • Peer IQAs when required for independence

4.2 Activities:

  • Pre-course admin checks (registers, ID, materials)
  • Mid-course trainer observations (using Qualsafe observation forms)
  • Post-course assessment reviews
  • Sampling of learner feedback
  • Monthly CPD review

4.3 Internal Audit Forms:

  • Trainer Observation Form – L3 MHFA in the Workplace (RQF)
  • Trainer Observation Form – L3 Teaching & Assessing MH Qualifications
  • IQA Review Action Log

4.4 Sample Strategy:

  • 25% of all courses to be observed annually
  • 100% of new trainers to be observed within their first 2 courses
  • Additional observations triggered by complaints or trainer risk rating

4.5 Outcomes:

  • IQA report and Action Plan
  • Issues escalated to Centre Director if unresolved
  • Continuous improvement tracked

5. Audit Calendar & Review Cycle

  • Quarterly: Internal audit and trainer observation
  • Biannually: External review by HZL
  • Annually: Qualsafe EQA visit
  • Audit calendar stored in shared 4JH quality folder

6. Non-Conformance and Improvement

If an issue is identified:

  • Raised via Audit Action Plan
  • Assigned to responsible party
  • Resolved and signed off by IQA Lead
  • Root cause analysis conducted

Documents Reviewed:

  • Code of Conduct – QA Trainers, Assessors, IQAs
  • Qualsafe Observation Templates

7. Recordkeeping

All audit-related evidence is stored securely on 4JH’s OneDrive in the “Quality Assurance” folder, including:

  • Completed observation forms
  • EQA reports
  • Action plans and resolution logs
  • Trainer CPD records

8. Forms & Templates (available in Quality Pack)

  • IQA Trainer Observation Template (per qualification)
  • IQA Audit Summary Log
  • EQA Visit Preparation Checklist
  • Learner Feedback Tracker
  • Trainer CPD & Qualifications Matrix

Need Help?

For any questions regarding this process, contact:
[email protected] | 07770 247 999 | www.4jh.co.uk