Although 4JH Ltd is not currently certified under ISO 9001/2000, we follow a structured and disciplined approach to quality assurance in all areas of our training and operations. Our quality management is underpinned by our military background and commitment to continuous improvement.
**Our quality approach includes:**
• Clearly documented policies and procedures for all training delivery and assessment activities.
• Instructor onboarding and monitoring, including peer review and learner feedback analysis.
• Post-course evaluations from all learners with results reviewed monthly.
• Regular audits of course content and delivery to ensure alignment with awarding body standards.
• Immediate action planning following any complaint or negative feedback.
• Transparent communication with learners and awarding bodies.
This framework ensures that our services remain consistent, high-quality, and focused on learner outcomes.
Signed: James Hawkins
Position: Director, 4JH Ltd
Date: 22/05/2025
Company: 4JH Ltd
Signed: Jeniffer Hawkins
Position: Director, 4JH Ltd
Date: 22/05/2025
Company: 4JH Ltd
